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| | | Associate Member
 
Group: Forum Members
Last Login: 7/23/2008 8:07 PM
Posts: 400, Visits: 359 |
| Hey guys. I got a brand new Dell Inspiron 1525 for college graduation. It works great, but once in a while it shuts down unexpectedly. I havent actually seen it do this, but I'll know about it because I'll open the lid and see it sitting at the Start Windows Normally (etc) screen. Below is a log of the error from the Problem Reports and Solutions application. Any ideas? Thanks!
Product
Windows
Problem
Shut down unexpectedly
Date
5/16/2008 1:57 PM
Status
Report Sent
Problem signature
Problem Event Name:BlueScreen
OS Version:6.0.6001.2.1.0.768.2
Locale ID:1033
Files that help describe the problem (some files may no longer be available)
Mini051608-01.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode:1000007e
BCP1:C0000005
BCP2:8C0DD7CF
BCP3:B3D27100
BCP4:B3D26DFC
OS Version:6_0_6001
Service Pack:1_0
Product:768_1
Server information:a057ddff-909c-4e88-8a74-771322bc2992
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| | | Associate Member
Group: Forum Members
Last Login: 7/23/2008 8:07 PM
Posts: 400, Visits: 359 |
| | Update: The BSOD happened again and I saw it this time. It was fast so I didn't see much but I saw a .dll listed and it also said "page fault in non-paged area." Does that help at all? |
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Forum Advisor
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Last Login: 8/9/2008 11:13 AM
Posts: 692, Visits: 1,319 |
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| | | Forum Moderator
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Last Login: 8/7/2008 6:47 PM
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| I think you had a stop code 0x00000050. I set this link to stop code 50 but if it turns out you are having multiple stop codes just click on the code either on the right of left side.
http://aumha.org/a/stop.htm
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| | | Associate Member
Group: Forum Members
Last Login: 7/23/2008 8:07 PM
Posts: 400, Visits: 359 |
| | Thanks for your responses. I have deactivated "automatic restart" so I'll be able to provide more information if this happens again. Also, I checked the Event Viewer and there were no red dots with an 'x.' |
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Forum Moderator
Group: Moderators
Last Login: 8/8/2008 6:28 AM
Posts: 2,760, Visits: 7,025 |
| The symptoms you describe could be due to hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing power supply, underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, BIOS and firmware problems, dirty hardware, and sometimes malware.
The BSOD happened again and I saw it this time. It was fast so I didn't see much but I saw a .dll listed Providing the exact error code and any files listed on the blue diagnostic screen will allow us to help you better trace the problem.
Files that help describe the problem (some files may no longer be available)
Mini051608-01.dmp
sysdata.xml
Memory Dumps in XP
How to read the memory dump files
For the issue with sysdata.xml, see Examining Errors
Error Message: "The system has recovered from a serious error.
C:\Windows\Minidump020404-01.dmp
C:\Docume~1\Darle~1\Locals~1\Temp\Wer5E.tmp.diroo\sysdata.xml"
Solution: This error message reveals a problem with a memory dump (an inventory of the contents of computer memory; sometimes referred to as a minidump). It seems the OS created a memory dump file but forgot about it, so it's attempting to create the file again. The resulting conflict leads to a serious error and the sudden system meltdown.
The minidump error is sometimes associated with an outdated video driver (a program that facilitates communication between a hardware component and the rest of the system), so one potential solution is to download a driver update for the video card...
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"THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"
Microsoft MVP - Windows Security  |
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| | | Associate Member
Group: Forum Members
Last Login: 7/23/2008 8:07 PM
Posts: 400, Visits: 359 |
| It happened again. This time after I unplugged it from the power supply. I had it plugged in, closed the lid, unplugged it, and when I opened the lid the BSOD was in progress. Here's what I gathered from it:
The issue is with igdkmd32.dll (of which a google search displayed no results)
It was, as mentioned previously, a "page fault in non paged area"
There was also a stop code of 0x00000050. |
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