|
| | | 
Senior Forum Moderator
Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 29,010, Visits: 54,734 |
| Click on Start/All Programs/Accessories/Run and type Services.msc then press OK
Scroll down and double click on each of the following services:
RelevantKnowledge
Viewpoint Manager Service
In the next window that opens,click their 'Stop' buttons.
Then change their 'Startup Types' to 'Disabled'.
Now press Apply and then Ok and close any open windows.
Download ATF Cleaner by Atribune:
http://www.atribune.org/ccount/click.php?id=1
Do not run it just yet.
Download\install 'SuperAntiSpyware Free Version Home Users' from here:
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Launch SuperAntiSpyware and click on 'Check for updates'.
Once the updates have been installed,exit SuperAntiSpyware.
Do not run it just yet.
Have Hijack This fix the following if still present, by placing a check in the appropriate boxes and selecting 'Fix checked'.
Make sure all browser and all Windows Explorer windows are closed before fixing:
O23 - Service: RelevantKnowledge - RelevantKnowledge - C:\Windows\system32\rlservice.exe
O23 - Service: Viewpoint Manager Service - Unknown owner - C:\Program Files\Viewpoint\Common\ViewpointService.exe (file missing)
Exit Hijackthis.
Now double-click ATF-Cleaner.exe to run the program.
Click 'Select All' found at the bottom of the list.
Click the 'Empty Selected' button.
If you use Firefox browser, do this also:
Click Firefox at the top and choose 'Select All' from the list.
Click the 'Empty Selected' button.
NOTE:
If you would like to keep your saved passwords,please click 'No' at the prompt.
If you use Opera browser,do this also:
Click Opera at the top and choose 'Select All' from the list.
Click the 'Empty Selected' button.
NOTE:
If you would like to keep your saved passwords,please click 'No' at the prompt.
Click 'Exit' on the Main menu to close the program.
Now Start SuperAntiSpyware.
On the main screen click on 'Scan your computer'.
Check: 'Perform Complete Scan'.
Click 'Next' to start the scan.
Superantispyware will now scan your computer,when it's finished it will list all/any infections found.
Make sure everything found has a checkmark next to it,then press 'Next'.
Click on 'Finish' when you've done.
It's possible that the program will ask you to reboot in order to delete some files.
Obtain the SuperAntiSpyware log as follows:
Click on 'Preferences'.
Click on the 'Statistics/Logs' tab.
Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'.
It will then open in your default text editor,such as Notepad.
Copy and paste the contents of that report into your next reply.
Also post a new Hijackthis log,let me know how your pc is running now.
________________________________________
ASAP & UNITE member since 2006
 
|
| |
|
|
