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| | | Senior Member
 
Group: Forum Members
Last Login: 8/9/2008 9:06 AM
Posts: 1,182, Visits: 2,534 |
| | A friend tells me that her Sony XP desktop computer for no apparent reason will occasionally suddenly shutdown instantly, with none of the usual shutdown screens appearing, just as if the plug had been pulled. No fan sounds, no logging off, etc. And then it almost immediately goes back on and reboots to the desktop, all on its own. If there were any Word docs open, when she opens Word again they will be shown on the left as "recovered", so clearly it is not shutting down in the usual manner. It may do this 2 or 3 times a day, or may go a week without doing it. My first thought is to swap out the power supply.
Any ideas appreciated. Thanks |
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| | | Forum Moderator
Group: Moderators
Last Login: 8/7/2008 6:47 PM
Posts: 3,519, Visits: 5,167 |
| First go into system properties - advanced tab - Start up and recovery and make sure automatically restart is NOT checked. Make sure all fans are clear from dust etc and I would re-seat all add in boards memory and cables. A power supply would be the next thing I would try.
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Senior Forum Moderator
Group: Moderators
Last Login: 8/9/2008 10:14 AM
Posts: 29,548, Visits: 54,734 |
| Download/install SIW [System Information for Windows]:
http://www.gtopala.com/download/siw-setup.exe
*Note*
During installation make sure the box "Add Crawler Toolbar to my Internet Explorer & Firefox (Recommended)" is UNchecked.
Once SIW is installed launch the program.
Scroll down the left hand column and double click on 'Sensors'.
There you can check voltages and temperatures of the system hardware.
General System Overheating Problems:
http://www.pcguide.com/ts/x/ggen02-c.html
Click on Start/Run,type eventvwr then press OK.
Look in the System and Application logs for errors
Double click on these errors one at a time,the Event Properties window will open.
Check for any driver/file/service names that may relate to your issue.
If you find anything click on the  button in the Event Properties window to copy the information to the clipboard.
Right click 'Paste' into a new text file and save it.
Post that info into your next reply.
It may also be worth while posting a HijackThis log:
Download Trend Micro HijackThis 2.0.2 to your desktop:
Double click on HJTInstall.exe,it will prompt you to extract hijackthis.exe to C:\Program Files\Trend Micro\HijackThis.
When the install is complete,HijackThis will automatically launch.
When the license agreement appears,select "I Accept" and then click on the "Do a system scan only" button.
When the scan is complete,click on the "Save Log" button,then save it to your desktop.
Copy and paste the entire contents of that log into a new topic in the HijackThis Logs forum, not here.
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ASAP & UNITE member since 2006
 
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| | | Senior Member
Group: Forum Members
Last Login: 8/9/2008 9:06 AM
Posts: 1,182, Visits: 2,534 |
| | OK thanks guys. I expect to go over to look at the computer sometime this week. |
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