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Last Login: 7/3/2008 7:43 PM
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| Hello,
I'm on a Toshiba Satellite Laptop. Just recently I put a CD in my DVD/CD drive but it didn't autoplay or open anything, so I went in to "My Computer" and tried to open it manually, but it gave me an error message: "The request could not be performed because of an I/O device error"
I really need to listen to this audio CD for school and I have no other CD players... Also, when I go into device properties it says everything is working fine.
Any help would really be appreciated.
Goose |
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Senior Forum Advisor
Group: Senior Advisor
Last Login: 7/1/2008 7:44 AM
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| Try re-setting the drive in the bay, and if that doesn't work try this.
Acer Ferrari 4005WMLi
[CPU]AMD Turion 64 Mobile ML-37 Dynamic 2.0Ghz
[HDD]100GB 5400RPM Seagate Momentus
[RAM]2GB SDRAM DDR400
[GFX]ATI Mobility Radeon X700 PCI Xpress 128MB
[DVD+/-RW]Matshita DVD-RAM UJ-845S
[XTRA]Wireless b/g, Bluetooth, IrDA, 5 in 1 Card Reader
[OS]Windows XP Professional SP2
Confucius says: use google before posting, saves a lot of time and space on the boards. |
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Senior Forum Moderator
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Last Login: 8/9/2008 10:14 AM
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| Error message when you try to use your CD drive in Windows XP: "The request could not be performed because of an I/O device error":
http://support.microsoft.com/kb/891894
"The request could not be performed because of an I/O device error".
Click on Start/Run,type eventvwr then press OK.
Look in the System and Application logs for errors
Double click on these errors one at a time,the Event Properties window will open.
Check for any driver/file/service names that may relate to your issue.
If you find anything click on the  button in the Event Properties window to copy the information to the clipboard.
Right click 'Paste' into a new text file and save it.
Post that info into your next reply.
_______________________________________________
ASAP & UNITE member since 2006
 
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New Member
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Last Login: 7/3/2008 7:43 PM
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| Thanks for getting back to me. I tried setting the device to "PIO only" and back to "DMA if available" but that didn't change anything.
Richie: I went through the list for errors, and there must have been at least 500 of 2 specific messages over the course of a week -
Error 1 (occurred first on 9/26):
Event Type:Error
Event Source:Cdrom
Event Category:None
Event ID:11
Date:10/9/2008
Time:10:33:19 PM
User:N/A
Computer:SARA
Description:
The driver detected a controller error on \Device\CdRom0.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 01 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 22 33 58 01 00 00 00 00 "3X.....
0030: ff ff ff ff 02 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: 00 00 06 12 08 00 00 00 ........
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 00 00 00 88 a1 6a 86 ....¡j
0058: 00 00 00 00 78 63 d8 85 ....xcØ
0060: 01 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 70 00 04 00 00 00 00 0a p.......
0080: 00 00 70 91 09 90 00 00 ..p...
0088: 00 00 00 00 00 00 00 00 ........
Error 2 (occurred first on 9/26):
Event Type:Error
Event Source:Cdrom
Event Category:None
Event ID:7
Date:9/27/2008
Time:9:21:15 PM
User:N/A
Computer:SARA
Description:
The device, \Device\CdRom0, has a bad block.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0e 00 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 07 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 3e 40 02 00 ....>@..
0020: 00 00 00 00 00 00 00 00 ........
0028: 37 31 d1 01 00 00 00 00 71Ñ.....
0030: ff ff ff ff 02 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: 00 00 0c 12 48 00 00 00 ....H...
0048: 00 00 00 00 0a 00 00 00 ........
0050: 08 00 bd 02 88 61 e0 85 ..½.aà
0058: 00 00 00 00 b8 27 43 86 ....¸'C
0060: 01 00 00 00 00 00 00 00 ........
0068: be 04 00 03 28 84 00 00 ¾...(..
0070: 14 f0 00 00 00 00 00 00 .ð......
0078: 70 00 03 00 00 00 00 0a p.......
0080: 08 00 00 00 02 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
there were a couple others, but I don't know if they are related... one is a System error that just looks like numbers to me, and a couple "atapi" errors, whatever those are...
Thanks for your help. |
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| | Thanks for your help, but it's seeming like the problem isn't with the software... I've reinstalled the driver and done what you said, but it hasn't really changed anything... Any ideas on what to do? |
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Senior Forum Moderator
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| Sorry about not responding here. I just got back to this problem on my laptop and thought I'd rather continue this topic than waste your time starting a new one.
So, my computer didn't recognize my DVD/CD drive. After much pain and toil, I re-installed the driver and the drive seems to be working fine - with one glaring problem: Any DVDs I try to play don't play correctly. The audio is tin-y (metallic) and the picture is choppy also. However, this problem doesn't exist with CDs. They play just fine - no audio distortion. I've talked with a tech and he says there could be a virus messing with my RAM performance (slowing the audio/video). But I'm just unsure.
Any help would be great!
P.S. - Just as a tag on. I just started going through the ringtones I keep on my computer and playing them back to me. Occasionally the audio would do the same metallic thing, but it wasn't constant like it is with the DVD. |
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and agree to merge the information into the registry,then restart your pc.