Trend virus update freezes some PCs
 
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Trend virus update freezes some PCsExpand / Collapse
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Posted 9/9/2008 5:50 AM


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Problems with antivirus updates from Trend Micro left some users with unusable computers late last week.

The signature update, pushed out on Friday morning, incorrectly identified key Windows system files as being infected with a Trojan. The security software quarantined these important files leaving users with unstable systems. Trend later fixed the problem by issuing updated signature definition files that avoided the false positive.

For affected users that was far from the end of their worries. They were still left with the hassle of repairing Windows and (perhaps) reinstalling their security software.


theregister.co.uk


__________________________________________

"THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"





Microsoft MVP - Windows Security
Post #243838
Posted 9/10/2008 7:13 AM


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Update:

Solution: An Official Pattern Release update (5.527.50) was released on September 5, 2008, intended to resolve this issue...

If Trend Micro Internet Security has detected these files on your machine, please perform the procedure that applies to your situation:


http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1038089&id=EN-1038089#P232_3523


Option 1: Your machine can boot up normally.
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1038089&id=EN-1038089#P53_1789

Option 2: Your machine cannot boot up normally.
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1038089&id=EN-1038089#P113_2845

__________________________________________

"THE BAD GUYS DON'T NEED A SEARCH WARRANT. ARE YOU PROTECTED?"





Microsoft MVP - Windows Security

Post #243855
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