Hijackthis Log, CD/DVD locks computer, Windows copy error message etc.

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RichieUK

Posted 7/12/2008 2:15 PM

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Click on Start>Run and type Services.msc then press OK.
Scroll down and double click on each of the following services:
BitDefender Communicator
BitDefender Desktop Update Service
BitDefender Threat Scanner
In the next window that opens,click their 'Stop' buttons.
Then change their 'Startup Types' to 'Disabled'.
Now press Apply and then OK and close any open windows.

Click on Start>Run and type Services.msc again then press OK.
Scroll down and find the service called:
IMAPI CD-Burning COM Service
When you find it, double-click on it.
In the next window that opens, click the 'Start' button if its set to 'Stopped'..
Then change the 'Startup Type:' to 'Automatic' if its set to 'Disabled'.
Now press Apply and then OK and close any open windows.

Restart your pc.

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Post #242437

chris206

Posted 7/12/2008 6:45 PM

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OK, did all that.

Post #242444

RichieUK

Posted 7/13/2008 3:20 AM

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If you're still experiencing the same issues i suggest you backup any important data by whatever means you have,format the drive and reinstall the operating system.
How to format your hard drive and install Windows XP from scratch:
http://lifehacker.com/software/windows/geek-to-live-how-to-format-your-hard-drive-and-install-windows-xp-from-scratch-157578.php

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Post #242450

chris206

Posted 7/13/2008 5:42 AM

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Everything seems to be working ok now. What happens when I reinstall Bitdefender?

Post #242454

RichieUK

Posted 7/13/2008 6:14 AM

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Everything seems to be working ok now. What happens when I reinstall Bitdefender?

You do have Authentium AntiVirus running on your pc so there' no real need to reinstall Bitdefender if you don't want.
Its not a good idea to have more than one antivirus program installed on your computer.
Each program may interpret the actions of the other as viral, therefore giving you false virus warnings about virus-related activities.
It could also lead to system slowdowns and other problems within the operating system,due to the two conflicting with each other.
If you do want to reinstall Bitdefender,you should uninstall/remove Authentium AntiVirus first.

When you've finished you should then go to Windows Update and install all the latest important/high priority updates including Service Pack 3.

You should then take the time to read and follow the information found in the links below,to help you prevent any possible future infections and stay safe and secure while online:

Simple and easy ways to keep your computer safe and secure on the Internet:
http://www.bleepingcomputer.com/tutorials/tutorial82.html

How to prevent Malware:
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html

So how did I get infected in the first place:
http://forums.spybot.info/showthread.php?t=279

Malware Cleanup Programs and Preventative Procedures:
http://russelltexas.com/malware/allclear.htm

How to Set Security Options in the Firefox Browser:
http://websearch.about.com/od/firefox/ss/firefoxoptions.htm

Internet Explorer 7 Desktop Security Guide:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6aa4c1da-6021-468e-a8cf-af4afe4c84b2&DisplayLang=en

Working with Internet Explorer 6 Security Settings:
http://www.microsoft.com/windows/ie/ie6/using/howto/security/settings.mspx

Hardening Windows Security - Part 1:
http://www.malwarehelp.org/Malware-Prevention-Hardening-Windows-Security1.html

Hardening Windows Security - Part 2:
http://www.malwarehelp.org/malware-prevention-hardening-windows-security2.html

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Post #242455

chris206

Posted 7/13/2008 6:59 AM

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I just did the SP3 thing and havent decided on the AV program. I did pay for Bit Defender so I may reinstall.

Thanks so much for all your help!

Post #242457

RichieUK

Posted 7/13/2008 7:03 AM

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