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| | | Junior Member
 
Group: Forum Members
Last Login: 8/2/2008 10:07 PM
Posts: 114, Visits: 263 |
| After the rather offensive Microsoft bashing that i did the other day in a fit of pique and frustration, i feel obligated to publicly apologize to, and thank Microsoft in this forum, and paste the detailed reply they have sent me to help troubleshoot my problem. I hope somebody finds it useful.
Mehboob, generally, if you are unable to perform Windows Update then the possible cause could be due to corrupt Windows Update cache file or Windows Update Service being stopped. Please follow the steps mentioned below to resolve the issue:
Step-1
1. Click Start, click Run, type cmd in the Open box and then click OK.
2. At the command prompt, type net stop wuauserv and then press ENTER.
3. Click Start, Run, and type %windir% and press Enter.
4. In the opened folder, rename the folder SoftwareDistribution to SDold.
5. Type net start wuauserv.
6. Use the Windows Update Web site again to install updates.
NOTE: Please turn OFF your Antivirus and Firewall for temporarily so that you can perform Windows Update. Sometimes they block the access to Windows Update site.
Step-2
1. Click on Start and click on Run.
2. Type cmd and click OK.
3. Type the following command, press Enter after you type each line.
net stop cryptsvc
ren %systemroot%\system32\catroot2 CR2OLD
net start cryptsvc
4. Try to install updates by going to the Windows update site.
Step-3
1. Click on Start and click on Run.
2. Type Services.msc and click OK. Services window will open up.
3. Select Automatic Updates.
4. Make sure Startup Type is set to Automatic and Service is started.
5. Select Cryptographic Services.
6. Make sure Startup Type is set to Automatic and Service is started.
7. Select Background Intelligent Transfer Service.
8. Make sure Startup Type is set to Automatic and Service is started.
9. Restart the computer and try to install the updates.
If the issue persists after following the above suggestions, then please provide me with few additional information to resolve the issue:
- Are you getting any Error Number and Error Message when you are trying to perform updates?
The Error Number or Error Message will help us to isolate the issue.
- What type of Internet Connection are you using?
Is it a dialup connection or a broadband connection?
If it is broadband, we will have more troubleshooting options to try.
- What is the name of Antivirus and Firewall installed on the computer?
The Antivirus and Firewall may prevent the updates from being installed.
- Have you performed any troubleshooting after the issue started?
- Are you able to download any other software(s)/updates?
We need to check if the issue is with the other application also.
Please let me know if this resolves your issue. I look forward to hearing from you.
Thank you for choosing Microsoft Product Support Services!
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